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Try filling out this "Returns Worksheet" to determine your potential increased income.

 

  • When the customer gets home with the product and perceives they have a problem, what do you want them to do?


We have a definite plan and the customer understands it.
We sort of have a plan, but it is not well defined within our organization or to the customer.
Our organization has not developed a clear plan.


  • Name the manager of your company's return program. (Not the logistics manager or warehouse mgr.)


Their name is:
We have a person who handles those duties as part of there overall job
We do not have a specific person assigned to this responsibility.


  • Do your return figures show on both the P&L and all sales and marketing reports? (research this carefully, actually pull the reports)


On both P&L and sales/marketing reports
On one but not the other
Not on any report


  • Do you hold returns reduction meetings and how often?


Quarterly meetings to brainstorm
Covered briefly at monthly meetings
We do not hold specific meetings on returns reduction.


  • Who attends the meetings?


Finance, Human Resources, Operations, Quality assurance, Service, Training, Loss Prevention
2 or 3 of the people listed above
We do not hold specific meetings on returns reduction.


Company's Annual Gross Sales:
 
Annual Return Dollars:
 

OR


Return Percentage of Gross Sales:
%
 

Gross Margin Rate (GMR):
%



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Bill Stuart • 8 Angel Trace • Brentwood • Tennessee • 37027 • 615.289.0007

John Quattrucci • 3 Harmony Ln • North Easton •MA • 02356 • 508-216-5759

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