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Our proprietary profit analysis process ARDIT Method™ delivers guaranteed financial return on investment (ROI) to major retailers and global manufacturers, such as:

  • 75 to 150 basis point increases in margin rate
  • 50 to 75 percent increase in extended service plan revenue 
  • 20 percent reduction in product return ratios
  • 5 to 15 percent incremental increases in product sales

How? ARDIT consists of five sequential steps that accelerate ROI and create long-term, sustainable impact. Bill Stuart, said, “It has been our experience that traditional consultants and their processes fall short because they are based on theoretical models instead of practical and tactical real-world application. And most importantly, traditional consultants do not guarantee financial return. We do. We take 100 percent of the risk out of each engagement by specifically documenting the ROI we will acheive for a client -- in the form of dollars and cents! We never provide clients with the hope that ROI will happen -- we guarantee it. Or, we refund 100 percent of our fee. That makes it pretty darn simple”.

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Coaching for Performance | Steps for Effective Job Coaching"My responsibility is leadership, and the minute I get negative, that is going to have an influence on my team". - Don Shula

Webster defines coaching as; "to instruct, direct, or prompt". After reading that, I started to wonder how most people who are coached on the sales floor would define it. Coaching; "The time of the day when my manager tells me everything I did wrong or forgot to do". That is not coaching for performance -- that's intimidation.

I have worked in and been around retail stores, call centers, return centers, and customer service in general, for over 20 years. I am always amazed at what some managers/leaders think coaching is. My company actually does coaching for performance seminars. In fact, when we first started, we didn't offer coaching as an option. However, after doing role plays in sales seminars that include a customer, sales person and a coach role play, we realized there was a big need for training centered around coaching that would result in improved performance.

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Bill Stuart • 8 Angel Trace • Brentwood • Tennessee • 37027 • 615.289.0007

John Quattrucci • 3 Harmony Ln • North Easton •MA • 02356 • 508-216-5759

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