“Leadership is the capacity to translate vision into reality” - Warren Bennis
As the name implies, visionary leaders are great at creating a positive and inspirational vision about the future of their organization. They are also effective at conveying their vision in an engaging manner that attracts committed followers. They understand the “goals and dreams” of each player on their team and find ways to inspire them to achieve more than they ever thought possible. Feeling motivated by this approach often creates a sense of solidarity and security within the organization.
Every great leader is defined by the characteristics they demonstrate. Each learned characteristic can be improved as you further your development. The following characteristics can assist your improvement and ongoing development on the path to becoming a great leader. As you begin this journey, don’t be too critical if you struggle with some or most of these. Growth…any growth takes time. This is part of an ongoing series with the end goal of developing you into a great leader. Once you start practicing these leadership traits you’ll be impressed with the results from your team….and yourself!
The 7 Characteristics:
1. Great Communicator
4. Passionate and ability to motivate others
5. Developer of people
6. Leads by example
7. Holds team and themselves accountable
Characteristic #1: Great Communicator
Webster defines coaching as; "to instruct, direct, or prompt". After reading that, I started to wonder how most people who are coached on the sales floor would define it. Coaching; "The time of the day when my manager tells me everything I did wrong or forgot to do". That is not coaching for performance -- that's intimidation.
I have worked in and been around retail stores, call centers, return centers, and customer service in general, for over 20 years. I am always amazed at what some managers/leaders think coaching is. My company actually does coaching for performance seminars. In fact, when we first started, we didn't offer coaching as an option. However, after doing role plays in sales seminars that include a customer, sales person and a coach role play, we realized there was a big need for training centered around coaching that would result in improved performance.