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Wednesday, 06 April 2016

District Mangers ONLY: Want to get Promoted faster? Then use this as YOUR plan. (Part 1)

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As a Leader, a top priority of yours is to develop a Management team that produces maximum profits through improvements of the associate and customer experience.

This assessment will give you a feel for where you stand in achieving that goal and provide you with a plan to get immediate improvements.  For this to work you have to be willing to be brutally honest with yourself.                                                              

No one will see this but YOU, so the only person you would fool, would be YOU.

 

On each of the following questions put 1 check mark under the column that best identifies the CURRENT level (not what you want it to be, or hope it is) of your organization. 

Estimate the percentage of YOUR Store Managers that perform above average at the following

QUESTIONS                                                                                      0 -25%      26%-49%     50% - 75%    76% - 100%

Understand HOW to drive BOTH sales and margin?              _______       _______         _______         _______

Know where their 2 biggest opportunities lie?                         ______       ______         ______         ______         

Fully understand the P&L and Merchandise reports?             ______       ______         ______         ______

React with a sense of urgency to the P&L / Merch. Reports?  ______       ______         ______         ______

Have taught their Asst. managers how to use these reports?   ______       ______         ______         ______

 Have developed Asst. mgrs. that have a sense of ownership?  ______       ______         ______         ______

Delegate part of the P&L responsibility to their Asst. Mgr ?    ______       ______         ______         ______

Effectively balance payroll between tasks and Customers?      ______       ______         ______         ______

Can name at least 5 negative effects of higher turnover ?        ______       ______         ______         ______

Have a specific plan to reduce associate turnover?                   ______       ______         ______         ______

Have a specific succession plan to develop future Mgt.?            ______       ______         ______         ______

Presented you with new ideas to improve sales in last 30 days? ______       ______         ______         ______

Know where there store ranks in customer satisfaction?          ______       ______         ______         ______   

Have a specific plan to improve customer service?                   ______       ______         ______         ______

Are effective Trainers?                                                              ______       ______         ______         ______

Understand and can name 5 negative effects of returns?          ______       ______         ______         ______

Actively educate their staff on how to reduce returns?             ______       ______         ______         ______

 

Total number of checks in each column              ________       ________         ________         ________        

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Bill Stuart

Bill Stuart is CEO of Stuart & Associates, a retail consulting firm specializing in Sales and Margin Growth Programs and Returns Reduction Programs.

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